From test case to control tower: How DXC and ServiceNow are driving enterprise AI at scale

Today, we see AI agents approving expenses, routing support tickets, and optimizing supply chains with minimal human oversight. They operate robots in warehouses and autonomous vehicles on mine sites. When they fail, it is rarely because they have gone apostate. This is because deployments were often done as quickly as possible and governance was an afterthought.

When we deployed ServiceNow’s Core Business Suite as Customer Zero, we learned what “ready” really means – and that’s not what most governance frameworks assume.

Gaps in control become problematic when machines can move…