By Shalabh Singh
Publication Date: 2026-05-20 11:50:00
Perplexity AI usage limits are at the centre of a growing dispute between the company and some of its paying users.
Perplexity AI usage limits: Users allege sharply reduced advanced AI access
Subscribers have reported that their weekly advanced AI usage limits are being exhausted far more quickly than before, sometimes after only a handful of queries or file uploads. Many say they are seeing “weekly usage limit exceeded” pop-ups despite what they describe as light, everyday use of premium, reasoning-focused models.
On social media and online forums, several Perplexity Pro customers claim they are hitting caps after just a few advanced prompts per day, and that upload limits for documents appear stricter than in previous months. Some users also believe token allowances and overall advanced model query caps have quietly tightened, even though their subscription plans and invoices remain unchanged.
Perplexity AI usage limits: Perplexity blames promo code abuse and fraud
Perplexity acknowledges that some accounts are subject to different enforcement, particularly those tied to promotional-code subscriptions. In a statement to Android Authority, a company spokesperson said: “Some users are seeing different usage limits because their accounts are tied to promotional-code offers, and we’ve had to adjust enforcement due to fraud and unauthorized resale of those codes, including cases where people may have unknowingly purchased invalid codes from third parties.”
The company…
