McDonald’s Halts Drive-Thru AI Testing with IBM Due to Difficulty Understanding Accents

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McDonald’s is ending its partnership with IBM in testing AI-powered drive-thru technology, which has been in select locations since 2021. Despite this, McDonald’s is not ruling out the possibility of implementing other AI solutions in the future, such as voice ordering. Customers may still encounter chatbots or other forms of automation while placing their orders at McDonald’s drive-thrus. The fast food giant is exploring different options to enhance the customer experience and streamline the ordering process. Stay tuned for future updates on McDonald’s AI initiatives.

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