“We’re listening to our customers and in the year ahead we’ll be continuing to prioritise what we know is important to them – a resilient network that delivers seamless connectivity, great value products and services, and simple, efficient customer service.”
The telco added 116,000 subscribers to its mobile customer base, which included growth of 108,000 prepaid customers, partially due to “strong performance” from amaysim. Additionally, the expansion of Optus’ 5G network reached 80.5 per cent of the Australian population across more than 4,000 5G sites as of 31 March.
The telco also released its second half year results, which showed EBITDA growth of 4.8 per cent to $1.1 billion and EBIT growth of 19.8 per cent to $147 million.
The telco’s “difficult environment” could be prolonged however, as it was informed on 22 May that the Australian Communications and Media Authority (ACMA) had filed proceedings in the Federal Court of Australia in regards to the data breach it suffered in September 2022 that exposed information from over 9 million customers.
In a statement the ACMA alleged that Optus breached the Australian Telecommunications (Interception and Access) Act 1979 (Cth), claiming that the telco “failed to protect the confidentiality of its customers’ personal information from unauthorised interference or unauthorised access”.
As per statements from both the ACMA and Optus, either party will not be providing additional statements while the matter is before the Court.
