Amazon repurposed its regular weekly retail technology meeting Tuesday to figure out why its retail website keeps breaking. The answer, buried in internal documents and then quickly deleted, according to the Financial Times: its own AI initiatives.
Four high-severity incidents hit its retail website in a single week, including a six-hour meltdown last Thursday that locked shoppers out of checkout, account information and product pricing. The meeting, run by the senior vice president who oversees Amazon’s ecommerce infrastructure, was framed as a “deep dive” into what went wrong. What went wrong, it turns out, involves the very AI tools Amazon has been pushing its own engineers to adopt, according to the FT.
An internal document prepared for the meeting initially identified “GenAI-assisted changes” as a factor in a pattern of incidents stretching back to Q3. That reference was deleted before the meeting took place, according to the Financial Times, which viewed both…
https://fortune.com/2026/03/12/amazon-retail-site-outages-ai-agent-inaccurate-advice/
