By Frank Fillmann
Publication Date: 2026-02-25 02:33:00
Consumer acceptance has also outpaced companies. Almost everyone is now using Large Language Models (LLMs) to improve their lives and choosing companies with AI-powered customer experiences.
According to a study by Salesforce and YouGov, around 74 percent of workers in Australia and New Zealand say personal use of AI has increased their confidence in using the technology in the workplace. These same people are now breaking down the door of their IT department to access more proven and trusted AI.
No wonder AI is the number one thing keeping CEOs up at night.
Isolated LLMs alone cannot accomplish the required task. The value lies in enterprise AI platforms built on accountability and trust, complementing LLMs with context, control, observability and orchestration.
Companies like ANZ Bank, Xero and The Grout Guy are aware of the opportunities in front of them. Customer AI Agents that can help them connect with their customers in whole new ways and Employee AI Agents that empower every employee.
