Major retailers risk losing their soul in the rush to AI

Major retailers risk losing their soul in the rush to AI

By Joyce Moullakis
Publication Date: 2026-01-16 02:19:00

Evolution or revolution? Artificial intelligence and agents that can take on key roles have the potential to dramatically change the retail shopping experience over the next four years.

The hype is real. But there are many unknowns, including how AI technology developments could lead to sales or margin increases for retailers, supermarkets and other customer-facing food companies.

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