Meta’s AI incorrectly bans Australian companies

Account access issues, including suspensions and suspensions, account for 36 percent of complaints, the single largest category. Large technology companies are involved in 71 percent of the disputes, including Meta, Google, Microsoft, Apple and the streaming service Hubbl.

“If someone is accidentally locked out of their social media or cloud storage account and the platform is unresponsive, they have nowhere to turn,” said TIO Ombudsman Cynthia Gebert.

The timing coincides with Australia’s under-16 social media ban coming into effect on December 10, with Meta set to begin removing teen users from Thursday. Enforcement relies in part on the same AI systems that flag innocent users.

Morton said his account – @bradymortonnn – was initially restored with an apology and then permanently suspended again hours later for the same alleged violation. He paid Meta Verified to access support, but made little progress.

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