What Leaders Should Know When AI Agents Show More Empathy Than They Do

You know something’s shifting when people start saying they’d rather deal with a chatbot than their manager. A 2024 survey conducted by Workplace Intelligence and INTOO found that 47% of Gen Z employees say they get better career advice from artificial intelligence tools, including ChatGPT, than from their managers. Why? Because they don’t interrupt or sound impatient. They’ve been trained to keep their tone…