JPMorgan Chase’s Gen AI implementation: 450 use cases and lessons learned – Tearsheet

When generative AI first launched, consumer excitement was tangible and immediate. But banks? They hit the pause button. While the rest of the world was experimenting with ChatGPT and wondering what was possible, many financial institutions defaulted to their tried-and-true strategy: wait and see. Serious conversations about AI use cases in banking were virtually nonexistent — let alone any real research and development efforts.

But not JPMorgan Chase. CEO Jamie Dimon was one of the…