Sam Wilson, CEO of 8×8, has poured cold water over the idea that AI will replace all human contact agents.
In an interview with Zeus Kerravala, Principal Analyst at ZK Research, Wilson predicted that the actual impact of AI on jobs will be minimal.
The 8×8 man claimed that in five years, a typical contact center that currently employs 100 people would only see this number reduced to 96.
This four percent drop is far removed from what Kerravala…
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https://www.cxtoday.com/contact-center/8×8-ceo-rubbishes-talk-of-ai-eliminating-all-call-center-jobs-within-5-years/
