As the COVID-19 pandemic continues to impact the way we work in 2022, the global market for Unified Communications as a Service (UCaaS) will continue to see an increase in demand and emerging trends. The market for UCaaS was worth $28.96 billion in 2021 and is expected to keep growing nearly $70 billion in 2028.
Unified Communications is a centralized workplace solution that brings together all communication types such as voice calling, messaging/chat and more into one software platform to make communication and collaboration easy and accessible.
Also read: Maximizing the benefits of UCaaS
Benefits of Unified Communications (UC)
Your company shares communications infrastructure with other companies and requires a stable internet connection at all times, but you may find that the benefits of UCaaS outweigh the disadvantages. The benefits of UC are many, including but not limited to:
- The UCaaS provider manages the communication infrastructure, thereby reducing operational costs