This week’s 10 most read channel and MSP news stories, columns, blogs, editorials and research involved:

10. MSP Software Company Layoffs: The BitTitan layoff plan surfaced roughly one month after Idera acquired the MSP-friendly cloud migration software business.

9. Dell, Samsung Invest In MSP Help Desk Automation: Hyperautomation & AI (artificial intelligence) software from Swish.ai seeks to accelerate enterprise & MSP help desk ticket resolutions.

8. M&A – Professional Services Automation (PSA) Software: Private equity firm Accel-KKR merges PSA software companies Mavenlink & Kimble. PSA showdown vs FinancialForce on Salesforce.com cloud expected.

7. Survey – Top 100 Vertical Market MSPs: Participate now to see if your MSP ranks among the top IT service providers in government, health care, manufacturing, retail, financial services and other vertical markets.

6. Ericsson Acquires Vonage: This isn’t a VoIP buyout. Instead, the…



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